Terms of Service

Last updated: 18 April 2025

1. Acceptance of Terms

By accessing or booking services through Blue Clinic & Studio S.A.S. (“Clinic”, “we”, “us”), you agree to these Terms of Service and to any policies referenced herein.

2. Services

We provide elective dental treatments combined with travel coordination in Medellín, Colombia. All procedures are performed by licensed dentists after an in‑person clinical examination and signed informed consent.

3. Booking, Deposits & Payments

• A 10 % deposit is required to confirm your treatment date.
• Full balance is due 7 days before the first appointment.
• Accepted methods: credit card, wire transfer, PayPal. Prices are in USD unless otherwise stated.

4. Cancellation & Refunds

• Cancellations >14 days before arrival: full refund minus 3 % processing fee.
• 13 – 3 days: refund of 50 % of payments received.
• ≤48 hours or no‑show: deposit is non‑refundable; we will reschedule once at no additional charge.

5. Medical Disclaimer

Content on our website and ads is for informational purposes only and does not constitute medical advice. Final treatment plans are confirmed after diagnostics and may change based on clinical findings.

6. Liability

To the fullest extent permitted by law, our aggregate liability shall not exceed the total amount you paid for the specific treatment giving rise to the claim. We are not liable for indirect or consequential damages.

7. Patient Responsibilities

• Provide accurate medical history and current medication list.
• Follow pre‑ and post‑operative instructions; failure may void guarantees.
• Maintain travel insurance covering medical emergencies unrelated to dental care.

8. Privacy & Data

Our Privacy Policy explains how we collect and use personal data, including health information (HIPAA/GDPR).

9. Governing Law & Disputes

These Terms are governed by Colombian law. Any dispute not resolved amicably within 30 days shall be submitted to arbitration under the ICC Rules, seat Medellín, language English.

10. Contact

Questions? Email legal@blueclinic.com or write to Calle XX #XX‑XX, Medellín, Colombia.